What should I wear on the tour?
Wear comfortable walking shoes as we’ll be exploring various neighborhoods on foot. Dress casually and in layers to adapt to Mexico City’s changing weather.

How long is the tour?
The tour lasts approximately 4 hours.

Do I need to book in advance?
Yes, pre-booking is required to secure your spot. You can book through our website or by contacting us directly.

What is included in the tour?
The tour includes guided visits to exclusive showrooms, concept stores, and boutiques in Mexico City. You’ll have the opportunity to explore unique fashion pieces and engage with emerging designers.

Is this tour suitable for kids?
The tour is designed specifically for adults and focuses on contemporary fashion and design.

Is the tour accessible for people with disabilities?
We aim to accommodate all guests. Please inform us in advance if you have any specific accessibility requirements so we can make necessary arrangements.

What if it rains?
The tour will proceed as scheduled, rain or shine. We recommend bringing an umbrella or raincoat if the weather is unfavorable.

Are there any refunds?

Due to the small-sized tours, we are unable to offer refunds. But if you can’t make it and you let us know in advance, we’d be more than happy to reschedule your outing as long as you give us more than 24 hours notice.

Are there any additional costs during the tour?
The tour fee covers the guided experience and a coffee at he meeting place. Any purchases or additional expenses at the boutiques are not included.

What languages are the tours offered in?
Our tours are conducted in English and Spanish. If you need a tour in another language, please let us know in advance.

How can I contact you if I have more questions?
You can reach us via our website’s contact form, by email, or by phone. We’re here to assist with any additional questions or concerns.

Can I take photos during the tour?
Photography is generally allowed, but please respect any restrictions set by the boutiques or designers regarding photography.

What safety measures are in place?
Most touristy areas of the City are quite safe. So just apply the same precautions and behavior you’d use in any other big city such as Paris and LA. 

Don’t wear flashy items, don’t show all your money, don’t go into sketchy neighborhoods. You know, use a lot of your common sense. 

Do you offer private or group tours?
Yes, we offer both private and group tours. Please contact us to arrange a customized experience.

Which neighborhoods will we visit?
The tour typically explores vibrant neighborhoods such as Roma, Condesa, and Juárez, each known for its unique fashion scene and eclectic boutiques.

Are there any specific landmarks or spots included in the tour?
Yes, the tour includes notable spots and hidden gems within the neighborhoods, including well-known boutiques, designer showrooms, and emerging fashion hubs.

What is your policy for no-shows and tardiness?

Things happen! Please contact us if you are running late and we’ll do our best to accommodate you, or let you know where to meet us if we have to start the tour without you. 

If a guest is late to a group tour more than 15 minutes, the tour will start without the guest and they will have to catch up with the guide and accept the loss of time. In the event of a private tour, tardiness in excess of 20 minutes is subject to cancellation without refund nor any recuperation of the tour, we do our best to consider exceptions on a case by case basis. If you booked a group tour and it happened to be you were the only guests on the tour and you are a no-show, the guide will leave after 20 minutes and the tour will be cancelled. 

Are tours cancelled or rescheduled for any reason?

We reserve the right to cancel tours or re-schedule them when no guide is available or in extreme cases. I.e. natural disasters, accidents or severe illness. But we will notify you right away for these rare occurrences in which case you will be re-scheduled and/or refunded.